Privacy Policy
Privacy Policy
Effective: September 20, 2022 Last update: September 27 2002.
Thank you for choosing to be part of our community at Home (”Home”, ”we”, ”us”, or ”our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy, notice or our practices with regard to your personal information, please contact us at privacy@hallohome.io.
General information:
This privacy notice describes how we might use your information if you:
Visit our website at http://hallohome.io/
Engage with us in other related ways - including any sales, marketing, or events.
In this privacy policy, if we refer to:
“Website”, we are referring to any website of ours that references or links to this policy.
“Services”, we are referring to our Website, our other related services including any sales, marketing, or events.
The purpose of this privacy notice is to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately. Please read this privacy notice carefully, as it will help you understand what we do with the information that we collect.
What information do we collect?
Personal Data you disclose to us.
While using our Services, we may ask you to voluntarily provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). The personal information that we collect depends on the context of your interactions with us and our Services, ****the choices you make, and the products and features you use. The Personal
Data may include the following:
Personal Information Provided by You. We collect full name; email address; image URL; contact preferences; and other similar information when you sign in with Home or update your information in your account settings. Home never stores nor sees your password.
Information automatically collected:
We automatically collect certain information when you visit, use or navigate our Website.
This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and other technical information. Like many businesses, we also collect information through cookies and similar technologies.
What do we use your data for?
We use the information we collect or receive to:
Provide the Services. This means using your Personal Information in order to provide the Services’ functionality to you, such as facilitation account creation and arranging access to an account, responding to your inquiries, and allowing you to utilize our various Service features. We engage in these activities to manage our contractual relationship with you and/or to comply with a legal obligation.
Enable you to use certain features. We may automatically process your Personal Information, in reliance of our legitimate interest, in order to enable you to use certain features of our Services.
Communicate with you. We may need to communicate with you about your account and provide you with customer support to perform our contract with you for the use of the Service or where we have not entered into a contract with you, in reliance on our legitimate interests in administering and supporting our Services. For example, if you use our website, we may ask you if you want to receive notifications about updates and news.
If you have opted in on these notifications and no longer want to receive them, you may turn them of by email privacy@hallohome.io.
Support and improve the Service. Your Personal Information may be used to provide, support and improve the Services in order to perform our contract with you for the use of the Service or where we have not entered into a contract with you, in reliance on our legitimate interests in administering and improving the Service and providing certain features. For example, this may include sharing your information with third parties in order to provide and support our Service or to make certain features of the Service available to you. When we share your Personal Information with third parties, we take steps to protect your information in a manner that is consistent with our obligations under applicable privacy laws.
Purchase and payment. Your Personal Information may be used to bill and collect money owed to us by you to perform our contract with you for the use of the Services or where we have not entered into a contract with you, in accordance with our legitimate interests to operate and administer our Service. This includes sending you emails, invoices, receipts, notices of delinquency, and alerting you if we need a different billing information.
Prevent abuse and misuse of the Service. In order to protect against misuse or abuse of our Services, protect the rights of our Users, ensure compliance with our Terms of Service and applicable law, and to pursue available remedies, we may use your Personal Information as is reasonably necessary. For example, we may periodically review the content which our Users submit or display in order to ensure that such content complies with our Terms of Service, including through automated filtering mechanisms. This benefits all Users who comply with our Terms of Service, as it reduces abuse and helps us maintain a reliable platform. We use your Personal Information for this purpose in reliance on our legitimate interest to safeguard from abuse and misuse of the Service.
Comply with legal obligations. We may use your Personal Information in order to comply with requests by public authorities, court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms. This includes Personal Information necessary to provide information to representatives and advisors, including attorneys and accountants, to help us comply with legal, accounting, or security requirements in reliance on our legitimate interests, and Personal Information necessary to prosecute and defend a court, arbitration, or similar legal proceeding.
Optimization and personalization of the Service. Personal Information may be used to provide you with suggestions and provide you with tailored features within our Services that optimize and personalize your experience. Personal Information may also be processed in order to personalize the Service, content and advertisements we serve to you in reliance on our legitimate interests in supporting our marketing activities and providing certain features within the Service. Such use of your Personal Information is in reliance on our legitimate interests in administering the Service and providing certain features.
Data analytics. Your Personal Information may be used to perform data analytics in reliance on our legitimate business interests in improving and enhancing our products and services for our Users. For example, we use analytics data to enable product recommendation and customize onboarding for our Users.
Marketing. We may use your Personal Information to serve you marketing information, product recommendations and non-transactional communications (such as email or push notifications) about us, in accordance with your marketing preferences and this Privacy Policy. We will not send you unsolicited or third-party marketing.
For other business purposes such as data analysis, identifying usage trends and evaluating and improving our Services, marketing, and your experience.
We do not sell Personal Information and we do not share Personal Information
with third parties for marketing purposes.
Who will your information be shared with?
We only share and disclose your information with the following categories of third parties:
Communication & Collaboration Tools
Data Analytics Services
Payment Processors
Sales & Marketing Tools
User Account Registration & Authentication Services
Hosting Service Providers
How long do we keep your information?
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us to keep your personal information for longer than the period of time in which users have an account with us. When we have no ongoing legitimate business need to process your Personal Information, it will be deleted or anonymized as soon as possible and in accordance with applicable law.
How do we keep your information safe?
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. Such measures include access limitations for our personnel and service providers.
Although we will do our best to protect your personal information, the transmission of personal information to and from our Services is at your own risk. you should only access the Services within a secure environment.
We would like to point out that data transmission on the Internet (e.g. when communicating by email) can have security gaps. Complete protection of the data against access by third parties is not possible. If you have any questions about the security of your Personal Information, you may contact us at privacy@hallohome.io.
What are your privacy rights?
Depending on the jurisdiction in which you reside, you may have the following data
protection rights:
To access; correct; update; port; delete; restrict; or object to our processing of your Personal Information.
You may have the right to lodge a complaint with your applicable data protection authority regarding our collection and use of your Personal Information. Please contact your local data protection authority for more information. Contact details for data protection authorities within the EEA and UK are available here and Switzerland are available here.
If Personal Information is collected or processed on the basis of consent, or if you have, for example, consented to receiving marketing emails from Home, you may have the right to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your Personal Information conducted in reliance on lawful processing grounds other than consent. If you have questions or comments about your privacy rights, you may email us at privacy@hallohome.io.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection law. We may ask you to verify your identity in order to help us respond efficiently to your request.
Do we make updates to this policy?
We may update this privacy policy from time to time. The updated version will be indicated by an updated “revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may provide prior notice to you for example by email or a pop-up. You can always delete your account and stop using our Services if you do not accept the change. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
How can you contact us about this notice?
If you have any questions or comments about this policy, you may email us at privacy@hallohome.io.
How can you review, update or delete the data we collect from you?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information or delete it in some circumstances. To request, review, update or delete your personal information, please contact us at privacy@hallohome.io.
